If you cannot find an answer to your question please feel free to Contact Us!
Apart from being really nice people, heres a few more even better reasons for choosing Buggs...
we keep it simple - we are simply the best value...
Simply use the on-line booking form the on the front page of this site.
Follow the few easy steps through to the end.
Your reservation will then be confirmed once payment has been processed.
It is really that simple.....
At Buggs we don't like using the word 'cheapest' we think it gives the impression of an inferior service, we prefer to say Buggs are the best value car hire
When comparing prices it can sometimes appear that other companies are offering great deals. As always something that seems too good to be true...often is , consider extra charges on arrival, e.g. fuel, roadside assistance, the cost of extra requirements like additional drivers, child seats, cleaning, fuel costs and excess waiver cover...beware!
Promises of very low prices can sometimes appear for the more reputable companies, but sold through comparison websites or even the airline site you have booked your flight through. They will accept your booking, but what they fail to tell you is that the local rental company has no obligation to honour the booking if they consider the price too low. This usually ends very nastily, when bookings are not honoured by the local agent who will not make a car available...beware!
Prices offered by comparison and broker websites do not always show the true final cost as they are unable to show charges that are charged locally...beware!
The Buggs policy is to offer a fixed price with no additional charges on arrival...and no nasty charges after you have arrived home!
Our priority is personal service to the customer and to make the start of your visit to France a pleasant one
Everything!!...there will be nothing more to pay
The price for your hire you see and pay is the final price, you will not be asked to pay more than this
You can use either a Credit or Debit card.
It is essential that you bring a valid card with you as without a deposit the vehicle cannot be released for hire.
The current deposit is a minimum of 500€ and is taken as a pre-authorisation payment.
If you have accepted our Buggs Excess Protection Waiver, then the deposit required is reduced to 250€.
If you have not accepted our Buggs Excess Protection Waiver, then you may be required to leave a larger deposit up to the total amount of the applicable Vehicle Excess.
This deposit is a pre-authorisation, its is not debited from the card and is released by us at the end of the rental (less any charges incurred, for which you will receive an itemised receipt). Although we release the pre-authorisation upon the same day as your vehicle return, your bank or card provider may continue to delay this release, if this is the case, then you will need to contact them directly.
If you return the car
then obviously you will be charged for any of these together with applicable administration and other associated costs
You can pay on-line by credit or debit card at the time of booking.
We recommend where possible that you use a credit card for payment (Mastercard or Visa) as this may offer you certain benefits.
If you would prefer to be contacted by us by telephone for payment, then please request this by contacting email@example.com and supply a contact number.
We also accept payment by bank transfer, but we incur bank charges from sterling accounts which we will ask you to reimburse us.
No...we accept payment by
The security deposit taken at the desk prior to vehicle handover, can only be made using a Credit or Debit Card
At Buggs, we have managed to minimise additional young/old driver fees
Cars hired or driven by under 25 yr olds carry a Young Drivers Supplement of 15€ per day.
Our insurers will only allow under 25 yr olds to hire or drive a group A,B or C category cars
All drivers must have held a full driving licence for a minimum of 1 year
There are no additional charges applied to drivers of 70 yrs old and older
Included in the price of your car hire is Standard Vehicle Insurance.
Standard Vehicle Insurance consists of “Collision Damage Waiver“ (CDW) or “Fully Comprehensive cover" for the hirer and any additional drivers on the rental agreement.
This insurance cover is for damage to the hired vehicle, theft/vandalism of the vehicle and a comprehensive 3rd party cover, but will carry an insurance Excess payable in the event of any claim.
The Insurance Excess on Buggs cars groups are
It is strongly recommended that you purchase Buggs Excess Protection Waiver, which reduces the excess payable
If you choose the Buggs Excess Protection Waiver, payment of the relevant insurance excess, in the event of any damage or insurance claim, will be reduced by 75% of the applicable excess.
The Buggs Excess Protection Waiver does not include any damage to glass, wheels and tyres and vehicle undercarriage, for which the customer remains fully responsible and must reimburse Buggs in full
If you choose not to accept the Buggs Excess Protection Waiver, then you will be liable to pay the FULL Insurance excess relating to the vehicle in the event of damage to the vehicle. The payment will be taken from the card provided as guarantee.
Tyre, Glass and Keys Refundable Waiver is available and by paying the daily rate we will reimburse you the full cost of the repair or replacement. Cover extends to accidental damage to the vehicle glass (excluding lights) and the cost of the repair or replacement of tyres only (it does not apply to wheel damage or subsequent damage to steering or suspension for which the Customer remains fully responsible and must reimburse the Company in full) and the accidental damage or loss of keys and the replacement costs.
If you have a 'Third-Party' Excess waiver Insurance, then you are liable to reimburse Buggs first and then claim back later through your thrid-party insurer.
If you do not have Excess Insurance of any kind, you are taking a huge risk, which could prove to be very expensive...not to be recommended!
Below is our damage repair price guide for 2023.
These are base prices and will be re-charged to the customer depending on make and model of vehicle.
Panel Price - Re Paint Only
Panel Price - Dent and Re Paint
Vehicle Documents & Accessories
All prices are exclusive of TVA
Please note these items are NOT covered
Car damage or loss caused by, misfuelling, off-road driving, vehicle undercarriage, driving under the influence of alcohol or drugs, natural disaters (hail damage), demonstrations, riots or terrorist attacks, carrying of inappropriate equipement, liquids or materials, additional unauthorised equipement such as roof or cycle racks, transmission failures/burnt-out clutch, replacement vehicle, excessive cleaning, failure to conform to our terms and conditions.
Buggs do not have any set opening hours...we are there for you when you want us and when your flight arrives...even the very late ones!
We ask you for your arrival time and filght number, that means...
When making comparisons with other rental companies, check the opening times to avoid disappointment and additional charges...beware
At Buggs we are updating and increasing our fleet all the time
The models selected for our fleet are cars that have proved to be the most in demand from our clients
All our cars are purchased new and will be a maximum of a few months old with very low kms
Please go to the 'cars' page of this website to see the current models in each category
No not all the time...but we will try our best
Our bookings are taken by car group, not by model
If you have specific needs, i.e. large luggage, wheelchair, headroom etc, then please let us know and we will really try our best to provide the model you require, obviously always subject to availability
Buggs provide the car full and ask you to return the car full
We believe this the fairest method.
Other rental companies will ask you to pay for a full tank on arrival and return the car empty, this is a hidden charge as it is impossible to return a car empty!
If for any reason you do not return the car full, we will have to refuel the car and charge you the pump price plus a 40€ refueling fee.
40€??!! thats a bit expensive!!...well its a deterrent really so that you don't forget to fill it up, which would be unfair to the next client
We have a wide range of quality car seats available for all ages and our prices are considerably less expensive than the other rental companies
For legal reasons we are not allowed to fit the chairs, it has to be you
Contact us if you have specific requirements
All buggs cars already have them in
Ask the Buggs Rep where they are located in your car
Contrary to popular myth, these are not and never have been a requirement by French law
Buggs offer Free Cancellation up to 48 hours before your rental starts and is included in your rental cost.
To qualify contact us by email at firstname.lastname@example.org no less than 48 hours before your confirmed arrival time. Upon receipt of your email our Buggs Booking Team will contact you to make your new arrangements or to process your refund.
When booking you can also choose to upgrade to Flexi+ and this allows you to then cancel your booking up to 5 hours before your scheduled rental start, recommended to cover those last minute unforeseen problems!
If you have Flexi+ then you can contact us at email@example.com no less than 5 hours before your confirmed arrival time and upon receipt of your email our Buggs Booking Team will contact you to make your new arrangements or to process your refund.
the buggs desk at the airport
check, sign and go!
returning your car
All drivers need to present a full valid licence (no photocopies or digital copies sorry).
UK plastic photo licence and older style UK paper licences are accepted
The new DVLA code is not needed
Drivers will also need to show their passports/ID cards
But the good news...we track flight arrivals and departures and will be there wind or rain, to meet you
If you have a mobile phone with you please keep it on, as in exceptional situations (such as flight diversions), we may need to contact you
We provide FREE Roadside Assistance in the rare case of a breakdown, unlike our competitors who will try and add this charge at the desk
Buggs provide a pack in the glove box with all the relevant paperwork and contact details for such events
Buggs plan to open at other airports in France and demand is increasing year on year at Bergerac, Biarritz and Limoges
If you are looking to move down to this part of the world and fancy running a branch of buggs at a new location, then we would like to hear from you