If you cannot find an answer to your question please feel free to Contact Us!
Apart from being really nice people, heres a few more even better reasons for choosing Buggs...
we keep it simple - we are simply the best value...
At Buggs we don't like using the word 'cheapest' we think it gives the impression of an inferior service, we prefer to say Buggs are the best value car hire
When comparing prices it can sometimes appear that other companies are offering great deals. As always something that seems too good to be true...often is , consider extra charges on arrival, e.g. fuel, roadside assistance, the cost of extra requirements like additional drivers, child seats, cleaning, fuel costs and excess waiver cover...beware!
Promises of very low prices can sometimes appear for the more reputable companies, but sold through comparison websites or even the airline site you have booked your flight through. They will accept your booking, but what they fail to tell you is that the local rental company has no obligation to honour the booking if they consider the price too low. This usually ends very nastily, when bookings are not honoured by the local agent who will not make a car available...beware!
Prices offered by comparison and broker websites do not always show the true final cost as they are unable to show charges that are charged locally...beware!
The Buggs policy is to offer a fixed price with no additional charges on arrival...and no nasty charges after you have arrived home!
Our priority is personal service to the customer and to make the start of your visit to France a pleasant one
Good question!!!....obviously with all the speculation and conflicting advice available it is very easy to feel some trepidation as to what actually will happen when the UK does exit the EU.
Unfortunately, the only advice we can pass on at this moment in time is from the UK Government website https://www.gov.uk/guidance/international-driving-permits-for-uk-drivers-from-28-march-2019
Simply use the on-line booking form the on the front page of this site.
Follow the few easy steps through to the end.
Your reservation will then be confirmed once payment has been processed.
It is really that simple.....
Everything!!...there will be nothing more to pay
The price for your hire you see and pay is the final price, you will not be asked to pay more than this
Any optional items you may choose to add...
You can choose these options when booking or when you arrive at the Buggs Desk
No, the deposit can be taken from either a Credit or Debit card.
It is essential that you bring a valid card with you as without a deposit the vehicle cannot be released for hire.
The current deposit is 250.00 euros and is taken as a pre-authorisation payment. If you have not accepted our Excess Protection, then you may be required to leave a larger deposit up to the total amount of the applicable Vehicle Excess.
This deposit is a pre-authorisation, its is not debited from the card and is released by us at the end of the rental (less any charges incurred, for which you will receive an itemised receipt). Your bank or card provider may delay this release, if this is the case, then you will need to contact them.
If you return the car
then obviously you will be charged for any of these together with applicable administration and other associated costs
You can pay on-line by credit or debit card at the time of booking.
We recommend where possible that you use a credit card for payment (Mastercard or Visa) as this may offer you certain benefits.
If you would prefer to be contacted by us by telephone for payment, then please request this by contacting firstname.lastname@example.org and supply a contact number.
We also accept payment by bank transfer, but we incur bank charges from sterling accounts which we will ask you to reimburse us.
No...we accept payment by
The security deposit taken at the desk prior to vehicle handover, can only be made using a Credit or Debit Card
At Buggs, we have managed to minimise additional young/old driver fees
Cars hired or driven by under 25 yr olds carry a Young Drivers Supplement of 15€ per day.
Our insurers will only allow under 25 yr olds to hire or drive a group A,B or C category cars
All drivers must have held a full driving licence for a minimum of 1 year
There are no additional charges applied to drivers of 70 yrs old and older
Included in the price of your car hire is Standard Vehicle Insurance.
Standard Vehicle Insurance consists of “Collision Damage Waiver“ (CDW) or “Fully Comprehensive cover" for the hirer and any additional drivers on the rental agreement.
This insurance cover is for damage to the hired vehicle, theft/vandalism of the vehicle and a comprehensive 3rd party cover, but will carry an insurance excess payable in the event of any claim.
The Insurance Excess on buggs cars groups are
It is strongly recommended that you purchase a Buggs Excess Protection option, which reduces or eliminates the excess payable
If you choose the Buggs Excess Protection, payment of the relevant insurance excess, in the event of any damage or insurance claim, will be reduced by 75% to 25% of the excess. The Buggs Excess Protection does not include any damage to glass, wheels and tyres and vehicle undercarriage, for which the customer remains fully responsible and must reimburse Buggs in full
If you have chosen the Buggs Excess Protection Plus, payment of the insurance excess, in the event of any damage or insurance claim, will be waivered in full. The Buggs Excess Protection Plus does not include any damage to glass, wheels and tyres and vehicle undercarriage, for which the customer remains fully responsible and must reimburse Buggs in full.
If you choose not to accept either of the offered Buggs Excess Protection packages, then you will be liable to pay the FULL Insurance excess relating to the vehicle in the event of damage to the vehicle. The payment will be taken from the card provided as guarantee.
Tyre and Glass Protection cover is available and by paying the daily rate we will reimburse you fully for the cost of the repair or replacement due to accidental damage. You will need to produce valid invoices
If you have a 'Third-Party' Excess waiver Insurance, then you are liable to reimburse Buggs first and then claim back later through your thrid-party insurer.
If you do not have Excess Insurance of any kind, you are taking a huge risk, which could prove to be very expensive...not to be recommended!
Below is our damage repair price guide for 2019.
These are base prices and will be re-charged to the customer depending on make and model of vehicle.
Panel Price - Re Paint Only
Panel Price - Dent and Re Paint
Vehicle Documents & Accessories
All prices are inclusive of TVA
Please note these items are NOT covered
Car damage or loss caused by, misfuelling, off-road driving, vehicle undercarriage, driving under the influence of alcohol or drugs, natural disaters (hail damage), demonstrations, riots or terrorist attacks, carrying of inappropriate equipement, liquids or materials, addtional un-authorised equipement such as roof or cycle racks, transmission failures/burnt-out clutch, replacement vehicle, excessive cleaning, failure to conform to our terms and conditions.
Buggs do not have any set opening hours...we are there for you when you want us
We ask you for your arrival time and filght number, that means...
Unlike the other rental companies...
When making comparisons with other rental companies, check the opening times to avoid disappointment and additional charges...beware
At Buggs we are updating and increasing our fleet all the time
The models selected for our fleet are cars that have proved to be the most in demand from our clients
All our cars are purchased new and will be a maximum of a few months old with very low kms
Please go to the 'cars' page of this website to see the current models in each category
No not all the time...but we will try our best
Our bookings are taken by car group, not by model
If you have specific needs, i.e. large luggage, wheelchair, headroom etc, then please let us know and we will really try our best to provide the model you require, obviously, always subject to availability
Buggs provide the car full and ask you to return the car full
We believe this the fairest method.
Other rental companies will ask you to pay for a full tank on arrival and return the car empty, this is a hidden charge as it is impossible to return a car empty!
If for any reason you do not return the car full, we will have to refuel the car and charge you the pump price plus a 40€ refueling fee.
40€??!! thats a bit expensive!!...well its a deterrent really so that you don't forget to fill it up, which would be unfair to the next client
We have a wide range of quality car seats available for all ages and our prices are considerably less expensive than the other rental companies
For legal reasons we are not allowed to fit the chairs, it has to be you
Contact us if you have specific requirements
All buggs cars already have them in
Ask the Buggs Rep where they are located in your car
Contrary to popular myth, these are not and never have been a requirement by French law
Buggs are happy to make minor changes, where possible, to any booking, this may incur a small admin charge
If you need to cancel a booking refer to our 'terms and conditions' for the standard options, however we recommend choosing our cancellation cover you will see this option when completing your booking form
For the small fee of 20€ per hire this option offers a 95% refund or allows you to transfer to alternative dates, applicable up to 4 hrs before your agreed collection time
*Please note that this insurance does not extend to Covid 19 related cancellations which are covered by the French Governments Ordinance No. 2020-315.
All refunds will be made in euros to the debit or credit card used for the payment.
Buggs are not responsible for any card fees or currency fluctuations
the buggs desk at the airport
check, sign and go!
returning your car
All drivers need to present a full valid licence (no photo copies, sorry).
If you have a UK plastic card licence this only is required
The older style UK paper licences are also accepted
The new DVLA code is not needed
Drivers will also need to show their passports/ID cards
But the good news...we track flight arrivals and departures and will be there wind or rain, to meet you
If you have a mobile phone with you please keep it on, as in exceptional situations (such as flight diversions), we may need to contact you
Buggs provide a pack in the glove box with all the relevant paperwork and contact details for such events
Buggs plan to open at other airports in France and demand is increasing year on year at Bergerac, Biarritz and Limoges
If you are looking to move down to this part of the world and fancy running a branch of buggs at a new location, then we would like to hear from you