faq's

If you cannot find an answer to your question please feel free to Contact Us!

why choose buggs car hire?

Apart from being really nice people, heres a few more just as good reasons for choosing Buggs...

simply the best value
we are human, you can talk to us
no gimmicks, tricks or scams
we are totally independent and do not have to pay commission to get business
book and pay direct - we refuse to deal with brokers or confusing comparison web-sites
no extra hidden charges on arrival or once you have got home !
we take all your information in advance so no delays when you arrive
avoid the queues - keys in less than 5 mins
we are always there - we do not shut for lunch!
no out of hours charges
debit cards accepted
fuel - full to full
unlimited kms
no age restrictions

we keep it simple - we are simply the best value...

I was told buggs were the cheapest option!

At Buggs we don't like using the word 'cheapest' we think it gives the impression of an inferior service, we prefer to say Buggs are the best value car hire

When comparing prices it can sometimes appear that other companies are offering great deals, as always something that seems too good to be true...often is , consider extra charges on arrival, e.g. fuel, and the cost of additional requirements like additional drivers, child seats, cleaning, fuel costs and excess waiver cover...beware!

Promises of very low prices can sometimes appear for the more reputable companies, but sold through comparison websites. They will accept your booking, but what they fail to tell you is that the local rental company has no obligation to honour the booking if they consider the price too low. This usually ends very nastily, when bookings are not honoured by the local agent who will not make a car available...beware!

Prices offered by comparison and broker websites do not always show the true final cost as they are unable to show charges that are charged locally...beware!

The Buggs policy is to offer a fixed price with no additional charges on arrvial...and no nasty charges after you have arrived home!

Our priority is personal service to the customer and to make the start of your visit to France a pleasant one

how do I get a price and book?

On the front page of this website you will see a simple form

Enter your pickup and end destination, your dates and times and then press 'get price'

This request will then seek out availability and generate a quotation

This quote will be emailed to you

You can then accept this quotation through the website

A receipt of this will be sent to you and a Buggs Rep will then contact you for payment

Once payment has been processed a booking confirmation will then be sent to you by email

This email confirms your booking, so please check all the details carefully

If all OK then print a copy of the confirmation and bring it with you, it may be requested by the Buggs Rep

what is included in your price?

Everything!!...there will be nothing more to pay

The price for your hire you see and pay is the final price, you will not be asked to pay more than this

what is not included in your price?

Any optional items you may choose to add...

You can choose these options when you complete your booking form or when you arrive at the Buggs Desk

do i need to bring a credit card to leave the refundable deposit?

No, the deposit can be taken from either a Credit or Debit card.

It essential that you bring a valid card with you as without a deposit the vehicle cannot be released for hire.

The current deposit is 250.00 euros and is taken as a pre-authorisation payment.

If you have not accepted our Excess Protection, then you may be required to leave a larger deposit upto the total amount of the applicable VehicleExcess.

This deposit is a pre-authorisation, its is not debited from the card and is released by us at the end of the rental (less any charges incurred, for which you will receive an itemised receipt). Your bank or card provider may delay this release, if this is the case, then you will need to contact them.

what extra costs are added?

If you return the car

with extra damage
not full of fuel
dirty interior requiring extra cleaning
loss of keys
resulting motoring offences

then obviously you will be charged for any of these together with applicable administration and other associated costs

how do I pay for my car?

We will contact you for payment

Once your quote acceptance has been received a Buggs Rep will contact you for payment

We recommend where possible that you use a credit card for payment (Mastercard or Visa) as this may offer you certain benefits.

do I need a credit card to hire from buggs?

No...we accept payment by

credit card
debit card
cash
cheque
bank transfer

the security deposit taken at the desk prior to vehicle handover, can only be made using a Credit or Debit Card

do I pay extra if I am over 70 or under 25 years old?

At Buggs, we have managed to minimise additional young/old driver fees

Cars hired or driven by under 25yr olds carry a Young Drivers Supplement of 15€ per day.

Our insurers will only allow under 25yr olds to hire or drive a group A,B or C category cars

All drivers must have held a full driving licence for a minimum of 1 year

There are no additional charges applied to drivers of 70yrs old and older

what insurance cover is included?

Included in the price of your car hire is Standard Vehicle Insurance

Standard Vehicle Insurance consists of “Collision Damage Waiver“ (CDW) or “Fully Comprehensive” cover for the hirer and any additional drivers on the rental agreement

This insurance cover is for damage to the hired vehicle, theft/vandalism of the vehicle and a comprehensive 3rd party cover, but will carry an insurance excess payable in the event of any claim

The Insurance Excess on buggs cars are...

Groups - Small, Small Fun and Compact 1000€
Groups - Compact Fun, Crossover, Crossover Auto, Estate and SUV 1200€
Groups - 7 Seater and Sports Fun 1400€

It is strongly recommended that you purchase a Buggs Excess Protection option, which reduces or eliminates the excess payable

If you choose the Buggs Excess Protection, payment of the relevant insurance excess, in the event of any damage or insurance claim, will be reduced by 75% to 25% of the excess. The Buggs Excess Protection does not include any damage to glass, wheels and tyres and vehicle undercarriage, for which the customer remains fully responsible and must reimburse Buggs in full

5€ per day

If you have chosen the Buggs Excess Protection Plus, payment of the insurance excess, in the event of any damage or insurance claim, will be waivered in full. The Buggs Excess Protection Plus does not include any damage to glass, wheels and tyres and vehicle undercarriage, for which the customer remains fully responsible and must reimburse Buggs in full

25€ per day

If the Customer chooses not to accept either of the offered Buggs Excess Protection packages, then the Customer will be liable to pay the Company the full Insurance excess relating to the vehicle, in the event of an insurance claim or damage to the vehicle. The Customer authorises the Company to take the payment for this from the card the Customer has provided as guarantee.

Our Terms and Conditions require a pre-authorisation deposit guarantee of a minimumof 250€. If you have not accepted our Excess Protection, then you may berequired to leave a larger deposit upto the total amount of the applicable VehicleExcess. This deposit is a pre-authorisation, it is not debited from the card and is released by us at the end of your rental, your bank or card provider may delay thisrelease, if this is the case, then you will need to contact them.

Tyre and Glass Protection cover is available and by paying the daily rate we will reimburse you fully for the cost of the repair or replacement due to accidental damage. You will need to produce valid invoices.

5€ per day

If you have a 'Third-Party' Excess waiver Insurance, then you are liable to reimburse Buggs first and then claim back later through your thrid-party insurer

If you do not have Excess Insurance of any kind, you are taking a huge risk, which could prove to be very expensive...not to be recommended

Below is our damage repair price guide for 2019.

These are base prices and will be re-charged to the customer depending on make and model of vehicle.

Exterior Damage

Panel Price - Re Paint Only

Panel Price - Dent and Re Paint

Wing from 420.00€
Door from 380.00€
Bumper F or B from 410.00€
Bonnet or Boot from 380.00€
Roof from 425.00€

Others

Vehicle Documents & Accessories

Car Documents 45.00€
Hi-Vis vest 15.00€
Warning Triangle 15.00€

Additional Cleaning

Interior from 70.00€
Exterior from 35.00€

Boot

Spare Wheel from 250.00€
Tyre Inflation Kit 110.00€
Rear Parcel Shelf from 210.00€

All prices are inclusive of TVA

Please note these items are NOT covered

Car damage or loss caused by, misfuelling, off-road driving, vehicle undercarriage, driving under the influence of alcohol or drugs, natural disaters (hail damage), demonstrations, riots or terrorist attacks, carrying of inappropriate equipement, liquids or materials, addtional un-authorised equipement such as roof or cycle racks, transmission failures/burnt-out clutch, replacement vehicle, excessive cleaning, failure to conform to our terms and conditions.

will the buggs office be open?

Buggs do not have any set opening hours...we are there for you when you want us

We will be there for the times agreed on your booking confirmation document
With your flight details we will also be there if your flight arrival is delayed

Unlike the other rental companies...

We do not have 'out of hours bookings'
We do not charge an 'out of ours' fee on arrival

When making comparisons with other rental companies, check the opening times so as to avoid disappointment and additional charges...beware

can buggs deliver and collect to another address?

Yes...

Buggs can deliver/collect from other local locations, there will be a charge, please ask
Delivery and collection charges are based from the airports where the cars are located
This service is not always available, especially during peak periods

what cars do buggs have?

At Buggs we are updating and increasing our fleet all the time

The models selected for our fleet are cars that have proved to be the most in demand from our clients

All our cars are purchased new and will be a maximum of a few months old with very low kms

Please go to the 'cars' page of this website to see the current models in each category

will I get the model of car I booked?

No not all the time...but we will try our best

Our bookings are taken by car group, not by model

If you have specific needs, i.e. large luggage, wheelchair, headroom etc, then please let us know and we will really try our best to provide the model you require, obviously, always subject to availability

what are the fuel arrangements?

Simple...

Buggs provide the car full and ask you to return the car full

We believe this the fairest method. Other rental companies will ask you to pay for a full tank on arrival and return the car empty, this is a hidden charge as it is impossible to return a car empty!

If for any reason you do not return the car full, we will have to refuel the car and charge you the pump price plus a 40€ refueling fee. 40€??!! thats a bit expensive!!...well its a deterrent really so that you don't forget to fill it up, which would be unfair to the next client

do buggs provide child seats?

Yes...

We have a wide range of quality car seats available for all ages and our prices are considerably less expensive than the other rental companies

For legal reasons we are not allowed to fit chairs, but we will be there to assist and help insure they are fitted correctly

do I need to provide the warning triangle and yellow vest required by French Law?

No...

All buggs cars already have them in

Ask the Buggs Rep where they are located in your car

do I need to provide a breathalyser kit?

No...

Contrary to popular myth, these are not a requirement by French law

what if I need to cancel or alter my booking?

Contact us...

Buggs are happy to make minor changes, where possible, to any booking

A small admin fee may apply if extra payments or refunds are required

If you need to cancel a booking refer to our 'terms and conditions' for the standard refund options, however we recommend choosing our cancellation cover you will see this option when completing your booking form. For the small fee of 12€ per hire this option offers a 95% refund applicable up to 4hrs before your agreed collection time

where and how do I collect my car?

At Bergerac - the Buggs Bungalow is on the left as you exit the arrivals building. You can't miss it as it is in our corporate colours of lime green and purple.

At Li

the buggs desk at the airport

At Bergerac you will find Buggs in a cabin to your left as you exit the arrivals hall
At Biarritz you will find Buggs in a cabin in the new rental village as you exit the Terminal
At Limoges Buggs are located in the car hire building directly opposite as you leave the Terminal
At our locations a Buggs Rep will be there to meet you and at the agreed time

check, sign and go!

Please have the driving licences and passports of all drivers ready for checking at the Buggs desk
The Buggs Rep will confirm the details of your hire, the condition of the car and the return details on your agreement
There will be no attempt to sell you any add-on packages
Sign the form and you are on your way
The whole process typically takes 5 minutes...at Buggs we don't do queues

returning your car

It is important that you return your car as per the details printed on your agreement and as agreed with the Buggs Rep
Please park your car in one of the allocated Buggs parking spaces in the returns car park
Upon your return a Buggs Rep will be at the desk to meet you and to relieve you of your keys
The Buggs Rep will confirm that you have returned your car on time, that there is no damage and that it is full of fuel
Should everything be in order, then you will be asked to sign the agreement and that is it
If there are any charges due in relation to your hire, then you will be expected to pay these before you leave

other locations

Buggs can deliver/collect from other local locations, there will be a charge, please ask
Delivery and collection charges are based from the airports where the cars are located
This service is not always available, especially during peak periods

moges & La Rochelle airports - follow the signs to the specific car rental buildings via the main airport building exit. Our desk is situated in this building with all the other car hire companies.

One of our representatives will be there to meet you and get you on your way as quickly as possible. Please remember to have your drivers licence and passport for all the drivers.