cancellation policy

if you have to cancel....

Cancellation Policy

Please note: Most bookings are non-refundable.

If you cancel your booking, you will generally not receive a refund of the rental charges paid. Instead, Buggs Car Hire offers the option to reschedule your booking to new dates free of charge, subject to availability.

How to Cancel and Reschedule:

You can cancel or reschedule your booking up to 48 hours before your scheduled rental start time by emailing bookings@buggscarhire.com.

If you notify us within this timeframe, we will reschedule your booking to new dates free of charge, subject to availability.

If you cancel less than 48 hours before the rental start time this will result in the full rental charge being applied.

FlexiPlus Option:

If you selected the FlexiPlus option at the time of booking, you may cancel your booking up to 5 hours before the agreed pick-up time, and we will reschedule your booking without charge, subject to availability.

Compassionate Exceptions:

We understand that unexpected personal emergencies can occur. In cases of bereavement (e.g., death of a close family member) or other serious and verifiable emergencies, Buggs Car Hire may consider a full or partial refund as a gesture of goodwill.

Please contact bookings@buggscarhire.com with relevant supporting documentation, and we will review your request compassionately on a case-by-case basis.

No-Show Policy:

Failure to collect the vehicle at the contracted date and time, without prior cancellation or rescheduling will be treated as a no-show, and will result in the full rental charge being applied.