covid 19

important - Covid 19 and your booking

Following emergency legislation, in response to the Covid 19 pandemic, please be advised that applications for refunds made for reservations of car rental are now subject to Ordinance No. 2020-315 adopted and made French Law on 25th March 2020.

To view the applicable French Law please click here 

Buggs Car Hire is legally bound to comply with the directives and law of the government of the country (France) in which its business is registered and operates.

This law relates to the financial conditions for the resolution of tourist travel contracts in the event of exceptional and unavoidable circumstances or force majeure. Under the French Code du tourisme, Buggs Car Hire is subject to the article L211-2, in the way that the company is considered a « service de voyage », a travel service.

To comply with the French Governments' directive your reservation cannot be cancelled. Therefore we will issue you a Refund Credit Note, the value of which corresponds to the full amount you have already paid, to be used within 18 months from the date of issue.

To enable buggs to issue your Refund Credit Note, please make your request here quoting your booking name and reference. Upon receipt a Refund Credit Note will then be issued and information on how to use it will be provided in the accompanying email.

As the law states, if you choose not to use the Refund Credit Note then we will refund you in full following expiry of the valid period from the issue date of the Refund Credit Note.

In conclusion, you will not be able to refuse the Refund Credit Note during the 18 months of validty, but if you wish to obtain a refund, then the refund will only be made after the period of validity of the credit - 18 months.

This law is fair and pragmatic and protects both the consumer and provider in these very uncertain times.

Stay safe and we will see you again soon.